FAQs
General:
What is Petbeing?
Petbeing is an all in one, easy to use booking and business management software for all pet service type businesses in the UK. Making it simpler for businesses to receive bookings a payments online, and easily manage their customers, bookings and appointments. We are passionate pet lovers ourselves and believe it should be easy for any pet owner to find and book and pay for any pet related service online, whilst even helping them to find great deals and offers.
Petbeing is a UK based business. We do not own any pet service businesses, nor do we manufacture any pet products. We are simply an online booking platform bringing UK pet owners and UK pet businesses together.
Pet Owners:
How do I sign up?
In order to sign up you just need a valid email address to create your account. Once you are signed up you can add your pets to your account, message businesses and book and pay for pet services.
If you are having problems creating your account the please contact us and we will help you get started.
Is it free to use?
It is free to set up a customer account and book a pet service with any of the venues for any animal that you have.
How do I contact a Venue?
Each venue page has a ‘Send Message’ button.
Once clicked you will need to sign in or create a quick account in order to send the message to the venue.
Should I arrange a Meet & Greet?
This is entirely up to yourself or the venue. If you prefer to have a meet and greet before your appointment then simply send them a message and get this arranged with them before your booking.
We do have a an in depth pet profile questionnaire ready for pet owners to fill in to give full details of your pet to the venue, which in some cases will help the venue to determine whether a meet and greet is needed. If the venue has not already sent this to you then you can request this from them. Some venue will automatically send this out to any new customer.
When do I have to pay?
You will have to pay for a booking at the moment it is confirmed through our online booking system. Once your booking date and time has been chosen you will be taken to a secure checkout page.
You can either use your own Paypal account, if you have one, meaning you will not need to enter any card details only your Paypal details. Or you can pay by credit or debit card safely and securely through our payment partner Stripe.
How do I pay and how is my information stored?
You can pay by using your Paypal account or by debit or credit card through Stripe. Both are trusted, safe, secure, and reliable online payment methods used by millions of businesses around the world.
We have integrated with Stripe for all card payments. This means that Petbeing does not receive or store any of your card details.
Stripe are an international leading payment provider.
They guarantee the highest level of security for your card details. Stripe is certified as a PCI Level 1 Service Provider - the highest in the payments system industry. All payments and checkout pages are served over SSL and your card details are encrypted.
I have lost my booking confirmation email
This isn't a problem all you will need to do is contact us giving us the details of your booking:
Email address used.
Date of the booking.
Venue name, the service type and the cost.
We will then be able to send a replacement booking confirmation.
Where do I add my promotional code or evoucher code?
After you have selected a booking and go through to the checkout page you will see the promo code/evoucher code entry box. Enter your code into the box ensuring there are no spaces or gaps, click Add Code and it will automatically add it to your order.
Can I change my booking?
If for any reason you need to change a booking we ask that you contact the venue through the Petbeing internal messaging system in order to request this.
Booking amendments are at the discretion of the venue and subject to their availability.
Please provide them with as much information as you can including:
The reason you need to change the booking and your booking reference number.
Can I cancel my booking?
Please read the Petbeing cancellation policy within the Terms and Conditions.
Each venue also has their own cancellation policies which will vary from venue to venue. Please read the individual venue’s cancellation policy displayed on their venue page and on your booking confirmation email to see if you are able to cancel your booking through them.
If you do require any further support from us regarding cancellations and amendments please feel free to contact our Customer Support Team or chat with us.
Business Owners:
How do I sign up and list my business?
In order to create your business account you will need your business details and a valid email address.
You will be taken through a simple process where you can add your services and assign times and costs to them.
You do not need to add them all at sign up stage. You can add more services within the Business Dashboard once you are signed in.
We are fully on hand to help you setup your business, please contact us or use our live chat if you need any support.
We also offer a full setup service where we will create your venue page with full service list for you ready to go, we will even come and take any professional venue pictures that are required to make your venue stand out.
How do i get an unfair review removed?
We do not remove reviews unless they break one of our rules.
We believe this is the best way to have an open, honest and fair review system in place for everyone to benefit from.
If you still feel you have received a fake, unfair or prohibited review then please contact us giving us the full details of why you believe this to be an unfair review and we will investigate this independently.