This Privacy Policy (“Privacy Policy”) explains how personal information is collected, used and disclosed by Petbeing (“We”, “Us”, “Our”).
This Policy applies to visitors and users (“You”) of Petbeing’s websites and applications www.petbeing.com and www.petbeing.co.uk (the “Website”).
By visiting or using our Sites, to the extent permitted by applicable law, you are consenting to us gathering and processing information about you in accordance with this Policy, although consent may not be required for all of the elements described in this Policy. For particular types of information or processing, we may provide you with choices or request your further consent related to what information we collect and how we may process it.
The data controller for your information is Petbeing Limited. You can write to us at 6 Heathfield, Manchester, M28 2PX. Or contact us via email on support@petbeing.co.uk.
We are committed to protecting the privacy of our users and customers. This Policy is to inform you how we gather, define, and use information that could identify you, such as your name, email address, address, other contact details or online identifiers, other information that you provide to us when using the Website (“Personal Information”) and also what Cookies we use. Please take a moment to read this Privacy Policy carefully.
What Information Do We Collect?
When you visit or use our Website we may collect the following personal information: name, email address, postal address, phone numbers, billing information, account settings, photos of you that you choose to share with us when you register for an account or subscribe to our newsletters, account settings, information you enter when creating bookings in our Website including comments, notes and reviews.
If you choose to contact us, through the Website, email, telephone, or social media, we will record that you have contacted us and may retain the content of your communication, together with your contact details and our responses.
When you visit our Website, information about the device and browser you are using is automatically collected, including but not limited to, operating system, access times, duration, your IP address and location, the referral source. We also collect information about your activity on our Website using certain technologies, such as cookies, and other technologies. Please see the cookies section of this Privacy Policy for further information on the purposes for which we collect and use this information.
It is important that all the Personal Information you give us when you register as a user or otherwise when you use the Website is correct and accurate. This includes, by way of example only, ensuring that we have your correct contact (including email) details at all times.
If you plan to submit someone else’s Personal Information to us, for instance when making a booking on their behalf, you should only provide us with that third party’s details with their consent and after they have been given access to information about how we will use their details, including the purposes set out in this Privacy Policy.
How Do We Use Your Personal Information?
We use Personal Information to provide you with the services and products you request, to process payments, provide customer services, deliver our content and ads which we think may be of interest to you, for customer research, to send you marketing and promotional emails and to notify you about important changes to our Website.
If you do not provide us with certain information, we may not be able to fulfil the services requested on the Website.
We use Personal Information to fulfil the following purposes:
To fulfil a contract where you request a service via Petbeing. Such as:
Sending you information about your requested services. i.e. appointment reminders by email.
Facilitating your bookings and taking payments.
Responding to your questions and concerns.
Administering your account.
As required by Petbeing to conduct our business and pursue our legitimate interests, in particular: To keep our Website and systems secure and to prevent fraud, security incidents and other crime.
To verify compliance with our Terms of Service and for the establishment, exercise or defence of legal claims.
To notify you about new Petbeing services and special offers we think you will find valuable, for example via email and displaying advertising on third party website such as Facebook (where consent is not required).
To tailor and personalise marketing notifications and advertising for you based on information you provide and your use of our Website, products and services and other sites (please see the Cookie Policy section of this Privacy Policy for further information).
To help us monitor, improve and protect our Website, products and services, and to personalise our Website, products, service for you, based on information you provide.
To investigate and respond to any questions or complaints received from you or from others, about our Website or our products or services.
To conduct internal research and analysis so that we can see how our Website services are being used and how our business is performing. To conduct market research and consumer surveys. To collate and publish reviews of products or services offered by our Venues, and use these for advertising campaigns
Where you give us consent:
To notify you about new Petbeing services and special offers we think you will find valuable, for example via email and displaying advertising on third party website such as Facebook (where consent is required).
To send you information about competitions and surveys and details of promotional offers.
To pass your Personal Information to our Venues to enable them to send you information about their goods and services on their own behalf.
To place cookies and use similar technologies in accordance with the Cookies Policy section of this Privacy Policy and the information provided to you when those technologies are used.
For purposes which are required by law: To respond to requests by government or law enforcement authorities conducting an investigation. To meet legal, regulatory and compliance requirements.
How To Withdraw Consent Or Otherwise Objecting To Direct Marketing?
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time.
If you would like to unsubscribe from receiving communications which Petbeing sends you, you can do so by clicking the “unsubscribe” button at the bottom of email communications which we send you or alternatively by contacting us support@petbeing.co.uk.
In the case of email marketing please allow 48 business hours for your email address to be removed from our system.
If you would like to unsubscribe from receiving communications which are sent by Venues and other third parties, please contact the Venue or third party directly. In the case of our Venues, if you need our help please feel free to contact us.
Who Do We Share Information With?
We take the security and method of processing your Personal Information very seriously. We do not sell Personal Information under any circumstances.
We may share your Personal Information:
If you place an order through our Website then your contact details and details of your order will be passed on to the relevant third party Venue. If you give a third party the relevant consents, they may also send you marketing communications.
To our Venues with whom you book services with through our Webistes, where we act as commercial booking agent, or directly with the Venue where we act solely as a technology provider. Your information is shared with Venues in order that:
Bookings can be facilitated and, if necessary, contact made in advance of your appointment.
If you have opted in to receiving marketing emails from Venues with which you book, these emails can be sent to you containing news and special offers; and they can improve the services they offer to their customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level.
If we buy, sell or transfer any business or assets or if go into insolvency, bankruptcy or receivership. If this should happen, we may need to disclose your Personal Information to the seller or buyer of such business or assets, as appropriate.
If we are under a duty to disclose or share your Personal Data to comply with any legal obligation or in order to enforce or apply our terms and conditions and other agreements or protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.
To government authorities, and to other third parties as required or permitted by law, including but not limited to in response to court orders. We also may disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our Website, or anyone else that could be harmed by such activities.
Please note: by posting any Personal Information in any publicly accessible area of our Website, such as review sections, such information may be collected by third parties over which we have no control. We are not responsible for the use of such information by such third parties.
Please therefore exercise all due care and consideration before disclosing any Personal Information that will be disclosed on public areas. You should also avoid disclosing on public areas any Personal Information that may be used to identify you (such as your name, age, home or work address or name of your employer).
What Are Your Rights In Relation To Your Personal Information?
You have a number of rights in relation to the Personal Information we hold and you can make a number of choices about how we collect and use it.
You are entitled to ask us for a copy of your Personal Information and to ask us to correct, erase or restrict the processing of your Personal Information.
You can object to the processing of your personal data in some circumstances (in particular, where we don’t have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).
Your rights in relation to your personal information are limited in some situations. For example, if fulfilling your request would reveal personal data about another person or if we have a legal requirement or a compelling legitimate ground we may continue to process Personal Information which you have asked us to delete. You also may have the right to make a complaint if you feel your personal information has been mishandled. We encourage you to come to us in the first instance but, to the extent that this right applies to you, you are entitled to complain directly to the relevant supervisory authority.
Please note that even if you opt-out of receiving marketing communications from one or all of our Website, we still need to send you service-related communications, and communications related to legitimate business interest.
If you wish to contact us about any of your rights above, please contact us at support@petbeing.co.uk.
What About All The Websites Linked On Our Website?
We are not responsible for the practices employed by websites linked to or from our Website nor the information or content contained therein.
Please remember that when you use a link to go from our Website to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including website which have a link on our Website, is subject to that website’s own rules and policies. Always read over those rules and policies before proceeding.
Changes To Our Privacy Policy
We reserve the right to update this Privacy Policy. Any updates will become effective immediately after posting the updates and apply to all information collected about you, or where required, upon your consent. You agree that you will review this Privacy Policy periodically. If we make any changes to this Policy, we will change the “Last Updated” date above. You are free to decide whether or not to accept a modified version of this Privacy Policy, but accepting this Privacy Policy is required for you to continue using our Website. If you do not agree to the terms of this Privacy Policy or any modified version of this Privacy Policy, you will need to terminate your use of our Website.
PayPal and Stripe Transactions
Please note that all PayPal and Stripe transactions through our Website are subject to their individual Privacy Policies. Please ensure that you are happy with the terms of the PayPal Privacy Policy and Stripe Privacy Policy if you wish to use these to complete any transactions through the Website.
Retention
We retain your Personal Information for as long as is required to fulfil the activities set out in this Privacy Policy, otherwise communicated to you or for as long as is permitted by applicable law.
Our Cookie Policy
In common with other commercial websites and apps, our Website use standard technologies including cookies and similar tools including web server logs, web beacons, tokens, pixel tags, local storage, device identifiers and tracking IDs (together referred to as “Cookies” in this Privacy Policy) for the purposes set out below.
We use Cookies for necessary transactional purposes. Using Cookies for this purpose is essential for our Website to work correctly. They may be required to enable you to move around our Website and use our features, for system administration, to prevent fraudulent activity, to keep you logged in from one page to another or so that we can remember what you have added to your basket. These cookies cannot be switched off as our Website cannot function properly without them.
Google Analytics is a web analysis service provided by Google, Inc. We use Google Analytics to monitor how visitors use our Website, to compile reports and to help us improve the Website. Google collects information in an anonymous form, including the number of visitors and the pages they visited. Please see Google’s privacy policy here www.google.com/policies/privacy/ for further information on the data Google collects and how it is processed.
Facebook Targeting. These cookies are set by Facebook. Facebook uses cookies to manage social login and to collect data on its users’ interests. Facebook uses this data to deliver targeted advertising during your browsing experience/ whilst you are online.
Google Targeting. These cookies are set by Google. These cookies enable Google to profile the interests of visitors and ensure that relevant Petbeing advertising reaches you on third party sites or search. These cookies may also be used to store user preferences, verify Google user accounts.
What can I do to change my Cookies preferences?
Please find below a number of ways in which you can manage your Cookie preferences online. Please also refer to the privacy & cookie policies of the relevant third party for more information.
Most browsers and devices allow you to remove tracking technologies and/or block new tracking technologies being set. To turn off tracking technologies, look at the “help” menu on your browser, or visit your device settings. However, please note, that (a) this may not be effective for all tracking technologies and (b) switching off tracking technologies may restrict your use of the Sites and/or delay or affect the way in which they operate.
AdChoices is a self-regulatory program that encourages online advertising platforms to include an advertising option icon on any ads or webpages where data is collected and used for behavioural advertising. Find out more here: www.youradchoices.com/control.
Use your mobile device settings to configure your advertising preferences.
Please note that where you have opted out of receiving our email marketing communications via the methods described above under the section “Withdrawing consent or otherwise objecting to direct marketing”, you may still see our non-targeted adverts whilst you are online, if your interests settings on Facebook are aligned to an audience segment (pre-defined by Facebook) which our business is also associated with. We do not control whether these ads are displayed to you.
In the case of third parties not specified in this section, please consult their relevant privacy & cookies policy to find out more about adverts displayed to you whilst you are online and how you can opt-out.
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